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I would just like to say the bus was beautifully decorated for our wedding in October. However I was disappointed that the bus could not get down the steep hill to the mansion house at Fort Lympne and that my older relatives had to walk down the steep hill. I was advised that only single deck buses could go down the hill. Could you please tell me why I wasn’t informed of that when I booked?

Leanne

Fort Lympne in accessible to buses by prior arrangement by using the trades vehicle entrance, not the usual public entrance or the car entrance. The best man told the driver that he was “going in the wrong way” by using the trade entrance as arranged between us and the venue and insisted on being dropped by the car entrance further along. Sometimes mistakes are made!